Cancellation of Plans

– The client has the right to modify, reject, cancel or stop the work in process. However, the client agrees to pay us for all costs incurred prior to the change in instructions, and which relate to non-cancellable commitments. We agree to use best efforts to minimise such costs and expenses

Refund Policy

- We provide live demo and answer all kinds of queries before a customer go for a purchase or subscription with us. Once purchase is made we book the resource for the client, and we have dedicated team to support our customer via our Customer Support Portal support.e-engg.com . Hence we do not refund. We would suggest you to go thoroughly with our live demo and get all your queries answered from us before your making any purchase or subscribe to our services.

Confidentiality

– Echotech Engineering acknowledges its responsibility, both during and after the term of its appointment, to use all reasonable efforts to preserve the confidentiality of any proprietary or confidential information and data developed by Echotech Engineering on behalf of the client or disclosed to Echotech Engineering by the client

Plug-in Support

– As per the client’s requirements, if the development process requires purchase of additional plugins from a third party, this will be charged exclusive of the project bill. However, in the interest of the client, they will be notified in advance of the same.

Ownership

– The client will have the full ownership of the ERP, access to information and will be given login username and password to modify at their own once the project is handover. But source code for of the software will remain the property of the ECHOTECH ENGINEERING and hence no access will be give to the source of the software develop for the client.

Domain Name

- If client already have a domain name, it can be used by simply updating our server name in the domain details, it may take upto 72 hours to update worldwide. Else if client insists ECHOTECH ENGINEERING to buy, we will purchase a domain name available for sale for a validity of 1 year or more (suggested by client) and the charges will be extra for the domain name as per the market price.

Design

- ECHOTECH ENGINEERING would take the ownership for producing the web-site’s graphical assets. The UI screens will be produced in house. The ownership of the UI and UX would be held by ECHOTECH ENGINEERING.